Shipping Policy
Shipping Policy
At SOLUNEIX, operated by Guangzhou Tengyue Electronics Co., Ltd., we are committed to providing clear and reliable shipping information.
We work with trusted logistics partners to process and deliver orders efficiently.
Order Processing Time
Orders are generally processed within:
1–5 business days after payment confirmation
Processing time may vary depending on:
Order volume
Holidays
Promotional periods
Product availability
Other operational factors
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Time
After shipment, estimated delivery time is:
10–20 business days
The total delivery period includes:
Processing time
Transportation time
Actual delivery times may vary depending on:
Destination country or region
Local delivery services
Customs procedures
Carrier delays
Other circumstances outside our control
Shipping Fees
Available shipping options and fees will be displayed during checkout.
Standard Shipping Fee:
$2.99 USD
The final shipping cost will be confirmed before payment.
Order Fulfillment
Orders may be fulfilled from our own facilities or trusted fulfillment partners depending on:
Product availability
Inventory location
Delivery destination
Shipping arrangements may vary to provide efficient delivery service.
Tracking Your Order
After shipment, you will receive a confirmation email containing tracking information.
Please allow some time for tracking updates to become available.
If you have questions about your shipment, please contact our support team.
International Shipping
We provide international shipping where available.
Shipping availability may depend on:
Destination restrictions
Carrier availability
Local regulations
Other logistical conditions
Delayed or Lost Packages
If your package is delayed or tracking information has not updated for an extended period, please contact us.
Please provide:
Order number
Tracking number
Shipping details
Our team will review the situation and provide assistance.
Updating Shipping Information
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes can only be requested before shipment preparation begins.
Once an order has been shipped, changes may not be possible.
Contact Information
For shipping questions, please contact:
Brand Name:
SOLUNEIX
Company Name:
Guangzhou Tengyue Electronics Co., Ltd.
Customer Support Email:
service@soluneix.com
Phone:
+86 20 8333 1499
Business Address:
Room 607, Building B, Dongrun E-commerce Park, 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou