FAQ

How Can I Place an Order?

To purchase products from SOLUNEIX, please follow these steps:

Select your preferred product and add it to your shopping cart.
Proceed to checkout and choose your available payment method.
Enter your contact details and shipping information.
Review your order details carefully.
Complete payment to confirm your purchase.

After your order is successfully placed, you will receive an order confirmation email containing your order information.

For additional assistance, please contact:

Email:
service@soluneix.com

What Should I Do If My Order Arrives Damaged, Incorrect, or Missing Items?

If your order arrives damaged, contains incorrect items, or is missing products, please contact our customer support team as soon as possible.

Please provide:

Order number
Photos of the received item
A description of the issue

After reviewing your request, our team will provide an appropriate solution.

Will I Receive an Order Confirmation?

Yes.

Once your purchase has been completed, an order confirmation email will be sent to the email address provided during checkout.

If you do not see the confirmation email, please check your spam, junk, or promotional folders.

If you still cannot locate it, please contact our support team.

Can I Change My Order After Payment?

If you need to update your order information, please contact us as soon as possible.

Changes can only be requested before your order enters the processing stage.

Once an order has been prepared for shipment, modifications may no longer be possible.

How Do I Manage My Shopping Cart?

You can update your cart before completing checkout:

Add Products
Choose the item you want and add it to your cart.

Review Products
Check your selected items before payment.

Adjust Quantity
Change product quantities according to your needs.

Remove Products
Delete unwanted items before completing your order.

Which Browsers Are Recommended?

For the best shopping experience, we recommend using updated versions of:

Google Chrome
Safari
Firefox
Microsoft Edge

Older browser versions may not support all website features.

What Payment Methods Are Available?

Available payment methods may vary depending on your location and checkout availability.

Supported payment options may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay

All payments are processed through secure payment providers.

How Does PayPal Payment Work?

When choosing PayPal during checkout:

Select PayPal as your payment option.
Sign in to your PayPal account.
Review your payment details.
Confirm your payment.
Return to our website after completion.

Your order will be processed after payment confirmation.

How Do I Use a Discount Code?

If you have a valid discount code:

Add your products to the cart.
Enter the discount code during checkout.
Apply the code.
Confirm the discount has been applied before completing payment.
How Do Returns or Refunds Work?

For information about returns, exchanges, and refunds, please review our Return & Refund Policy.

If you need assistance, contact:

Email:
service@soluneix.com

How Can I Start a Return?

Before returning any product, please contact our customer support team first.

Our team will provide return instructions and further assistance.

Please do not send products back before receiving approval and return details.

Can I Cancel My Order?

Cancellation requests must be submitted before your order enters processing or fulfillment.

Once an order has been shipped or prepared for shipment, cancellation may no longer be available.

To request cancellation, contact:

Email:
service@soluneix.com