Privacy Policy
Last Updated: September 2026
At SOLUNEIX, operated by Guangzhou Tengyue Electronics Co., Ltd., we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and manage your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.
Company Information
Brand Name:
SOLUNEIX
Company Name:
Guangzhou Tengyue Electronics Co., Ltd.
Customer Support Email:
service@soluneix.com
Phone:
+86 20 8333 1499
Business Address:
Room 607, Building B, Dongrun E-commerce Park, 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou
Information We Collect
We may collect personal information when you interact with our website, including when you browse, make purchases, or contact our support team.
Information You Provide
We may collect information you provide directly, such as when you:
Place an order
Contact customer service
Subscribe to updates
Participate in promotions or surveys
This information may include:
Name
Email address
Phone number
Shipping address
Billing information
Payment-related information
Order details
Customer support communications
Information Collected Automatically
When you visit our website, certain information may be collected automatically through technologies such as cookies, pixels, and similar tools.
This information may include:
IP address
Browser type
Device information
Operating system
Pages visited
Website activity
Referral sources
Shopping behavior
We use this information to:
Maintain website performance
Improve user experience
Analyze website usage
Optimize our products and services
Improve marketing activities
Information From Third Parties
We may receive information from trusted third-party service providers, including:
Payment processors
Analytics providers
Advertising platforms
Marketing partners
This information helps us:
Complete transactions
Improve customer experience
Understand website performance
Provide relevant services
Third-party providers process information according to their own privacy policies.
How We Use Your Information
We may use collected information for purposes including:
Processing and fulfilling orders
Providing customer support
Sending order updates
Improving website functionality
Managing payments
Preventing fraudulent activities
Meeting legal requirements
Improving products and services
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and enhance your browsing experience.
Cookies may help us:
Remember shopping cart information
Understand visitor behavior
Analyze website performance
Improve advertising effectiveness
You may manage cookie preferences through your browser settings.
Please note that disabling cookies may affect certain website functions.
Advertising and Analytics
We may use third-party analytics and advertising services to understand customer interactions and improve our services.
These services may use:
Cookies
Pixels
Web beacons
Similar technologies
Third-party providers manage their own privacy practices according to their policies.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission method or storage system can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically due to changes in our business operations, services, or legal requirements.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Brand Name:
SOLUNEIX
Company Name:
Guangzhou Tengyue Electronics Co., Ltd.
Customer Support Email:
service@soluneix.com
Phone:
+86 20 8333 1499
Business Address:
Room 607, Building B, Dongrun E-commerce Park, 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou