Return & Refund Policy
Return & Refund Policy
At SOLUNEIX, we want every customer to have a positive shopping experience.
If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
Order Cancellation
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, a full refund will be issued to your original payment method.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
To request an order cancellation, please contact us as soon as possible:
Email:
service@soluneix.com
Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, products must:
Be unused and in original condition
Include original packaging and accessories when applicable
Include proof of purchase or order confirmation
Please contact our customer support team before sending any product back.
Returns sent without prior approval may not be accepted.
How to Request a Return
To begin a return request, please contact:
Email:
service@soluneix.com
Please include:
Order number
Product name
Reason for return
Photos or videos of the product if applicable
After reviewing your request, our support team will provide further instructions.
Return Shipping
For returns caused by personal preference, including:
Ordering the wrong product
Changing your mind
No longer wanting the item
Customers may be responsible for return shipping costs.
For products that arrive:
Damaged
Defective
Incorrect
Significantly different from the description
we will review the situation and provide an appropriate solution.
Refund Process
Once a returned item is received and inspected, we will notify you regarding the refund result.
Approved refunds will be issued to the original payment method within:
5–10 business days
Please note that your payment provider or financial institution may require additional processing time before the refund appears in your account.
Missing or Delayed Refunds
If you have not received your refund within the expected timeframe:
Check your bank or payment account again.
Contact your payment provider.
Contact our customer support team for assistance.
Contact Information
For questions regarding returns or refunds, please contact:
Brand Name:
SOLUNEIX
Company Name:
Guangzhou Tengyue Electronics Co., Ltd.
Customer Support Email:
service@soluneix.com
Phone:
+86 20 8333 1499
Business Address:
Room 607, Building B, Dongrun E-commerce Park, 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou